What We Do

I rebuild the operating system beneath your strategy.

When execution stalls — across programs, sites, facilities, or field-heavy operations — I step in. Deployable operating support for companies that need someone on the ground before they can hire, travel, or build the permanent answer.

See how it works

Your dashboards show the symptoms. I find what's actually broken.

Most operational failures are not technology problems. They are people failures wearing process disguises — a manager who avoids decisions, a client relationship eroded past recovery, a team surviving on heroics because no one built the system.

I step into these environments on-site, in the room, at the cadence table, and rebuild the operating rhythm from the ground up. Not from a slide deck. From the floor.

The work is direct: isolate the friction source, assign clear ownership, restructure what's broken, and leave you with an operation that runs without me. Every engagement is led personally. No junior analysts. No committee decisions. One operator, full accountability.

Engagement Types

Three ways to deploy.

Embedded Interim Operator

Full-time · 30 to 90+ days

I assume full operating control of the program. Client relationship, cadence ownership, execution authority — until permanent leadership is in place.

View scope →

On-Ground Operator

Daily presence · 30 days

I deploy on-site as your operating representative. Stakeholder coordination, weekly status, and a stabilization plan with named owners.

View scope →

Field Stabilization Start

14 days · Immediate deployment

A two-week operating start. I arrive, read the operation, align stakeholders, and begin correcting what is broken. Not a report — action.

View scope →
Devon Rigby, Founder & Principal

The Operator

One operator.
Full accountability.

Marine Corps infrastructure. DoD program management. Independent consultancy. 9+ years building and repairing operating systems where failure carries real operational and financial consequences.

I stabilized a 140-person government security contract after three program managers failed to hold it. I recovered $69K in leaked revenue through hour-by-hour scope controls. I reduced paid hours by 12.5% while maintaining every required post.

You work directly with me. No layered account teams. No hand-offs to someone you've never met. One person who owns the outcome from diagnostic through handover.

PMP® — PMI Financial Accounting — NYIF Construction Mgmt — Columbia Mgmt Consulting — Emory USMC Veteran

The Process

How the work actually happens.

Every engagement follows the same discipline. The scope changes. The rigor doesn't.

01

The Diagnostic (48 hrs)

Arrive on-site, assess personnel and processes, and isolate the exact source of friction destroying your margins. Decision owners identified before the week ends.

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02

Walk-In Leadership

Join cadences, negotiate directly with difficult clients, and realign or replace the people blocking execution. Build the operating rhythm the team can sustain.

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03

Turnaround & Handover

Close out lagging deliverables, normalize billing, and build a repeatable machine your permanent hire can run without me.

Great fit if

  • Your DSO is skyrocketing due to unapproved deliverables
  • There is a massive disconnect between HQ and deployed teams
  • Your manager on the ground is failing and the client is losing faith
  • You need C-suite oversight without sluggish W-2 requisitions
  • Your contract has burned through multiple managers and needs stabilization

Not a fit if

  • You want theoretical PowerPoint decks instead of floor-level execution
  • You are looking for an executive life coach or generic off-sites
  • You are unwilling to terminate toxic personnel or restructure broken teams
  • You prioritize office politics and comfort over unblocking revenue

Precision Tools

Standalone services for specific friction.

You don't need a full reset — just a clean fix for a specific problem.

Command Node — 1-on-1 Alignment

Command Node

Alignment

Restore signal between you and your key operators. A structured 1-on-1 diagnostic that realigns your lieutenants to the actual mission.

Book →
Initiation Architecture — Launch Logic

Initiation Architecture

Launch Logic

Structure your launch before you burn cash. A pre-launch operating blueprint that sequences decisions and dependencies.

Book →
Digital Hygiene — Workflow Cleanup

Digital Hygiene

Workflow Cleanup

Kill the noise in your operational stack. A focused cleanup of your Slack, Teams, Drive, and reporting artifacts.

Book →
The Ritual Audit — Meeting Guidance

The Ritual Audit

Meeting Guidance

Eliminate zombie meetings. A meeting-by-meeting audit that kills what doesn't produce decisions.

Book →
Trajectory Correction — Mid-Flight Review

Trajectory Correction

Mid-Flight Review

Mid-flight course correction. A structured review that calculates the specific adjustments to close the gap.

Book →

Proof of Signal

Outcomes from the field.

Turnaround

$60M Manufacturer

Symptom

30% waste. Missed ship dates. Floor disconnected from leadership KPIs.

Install

Aligned shift-leader KPIs with floor reality.

Result

Waste cut by 30% in 90 days.

Scale-Up

Series B Tech

Symptom

Feature creep and missed exits. Team incentivized to start, not finish.

Install

Incentives reset: completion over initiation.

Result

Successful exit strategy executed.

Reset

Services Firm

Symptom

Meeting paralysis. No decisions. Leadership frozen by committee.

Install

The Ritual Audit and Decision Log.

Result

Meeting load reduced by ~40%.

Questions people actually ask.

What exactly is deployable operating support?
The immediate deployment of an operator into a failing or stalled environment without the traditional 3-to-6 month hiring lag. I step into the uncomfortable rooms, align the people, and make the tough calls that standard consultants avoid. You bypass sluggish W-2 requisitions and buy execution on demand — U.S. or international.
Why do you focus so heavily on DSO and unapproved deliverables?
In complex B2B and contract-heavy portfolios, execution failures don't just delay timelines — they prevent closeouts. If you can't deliver, you can't invoice. A bad manager on the ground destroys your margin. I specialize in negotiating directly with difficult clients to get deliverables approved so your revenue stops bleeding and your DSO normalizes.
How quickly can you deploy?
I can deploy within 48 hours of scoping the engagement. I deploy U.S. and international.
Are you just going to hand me an advisory report and leave?
No. While the $2,500 Operational Diagnostic provides a critical assessment, the core of the firm is execution. If you deploy an On-Ground Operator or Embedded Interim Operator engagement, I take the wheel. I run the cadences, manage the vendor noise, enforce the KPIs, and restructure the broken teams myself.
How do the B2B logistics work?
I operate as an independent vendor, bypassing your internal HR hiring friction entirely. You procure my services as an operational expense to stabilize a failing program or portfolio — eliminating long-term capital commitments, benefits overhead, and severance risk.

Tell me where the pressure is.

15-minute fit call. I will tell you in five minutes if I can help.

Send the Operating Gap →
Or explore scopes and fees